Having a quality flooring installation, every time, is very important to us. We hire only the best installers who stay up-to-date on the latest installation techniques, and we have field management team who conducts quality control inspections on every job. Quality benchmarks are monitored monthly by senior management and changes are implemented when needed. Although the process is somewhat time consuming, we believe that formalized process is necessary to fulfill our service promises to the homeowner and our builder clients.